One of the best definitions I've found of our current climate, economic and sustainability crisis is depicted in Greta Thunberg's The Climate Book: The Facts and the Solutions. Thunberg's account ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

As IT decision-makers from leading financial organizations converge on Las Vegas, digital payments and security are top of ...

The race to redefine customer experience (CX) is accelerating. As interactions between businesses, brands and their customers shift, I believe we will see significant developments across the critical ...

The fintech revolution is transforming the banking and financial sectors through AI, Agile methodologies and embedded finance. This transformation is significantly enhancing customer experience (CX), ...

In every sector, technological advances are raising customers’ expectations regarding how they should be able to interact with brands. The banking and finance sector, which has long emphasized product ...

Opinions expressed by Digital Journal contributors are their own. With acceleration in digital transformation, customer expectations have evolved significantly in the insurance sector. In this era ...

LONDON--(BUSINESS WIRE)--According to Forrester’s (Nasdaq: FORR) Global Total Experience Score Rankings, 2025, when companies align their brand promise with the experiences they deliver across both ...

NEW YORK--(BUSINESS WIRE)--AmTrust Financial Services, Inc. (“AmTrust” or the “Company”) has been recognized by Celent as a winner of a Model Insurer award for Digital Customer Experience. Celent is a ...

Apple’s machine learning research team quietly releases a framework called MLX to build foundation models. Apple’s machine learning research team quietly releases a framework called MLX to build ...