Here’s how for-profit company sales teams can borrow from nonprofit practice to strengthen their CRM strategy.

CMOs should embed security and trust into every customer touchpoint, treating them as brand differentiators rather than ...

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...

Rocket CRM today announced enhancements to its marketing automation system within its customer relationship management (CRM) platform. The updates introduce new workflow options, deeper data ...

Los Angeles, California – October 17, 2025 – PRESSADVANTAGE – Rocket CRM has announced the deployment of a new automation framework within its Customer Relationship Management (CRM) platform. The ...

Understand your customer by grasping their challenges and industry context to offer tailored solutions. Be proactive and accountable by anticipating needs, communicating transparently about issues, ...

Managing director Martin King talks to Property Week about reform, technology and how a customer-focused ethos is supporting its evolution. How does FirstPort see its role in driving positive change ...

Your current research focuses on subscription businesses and the importance of customer capital. What is that, and why is it important for the economy? We often think of firm value as coming from ...

Financial institutions are leveraging AI to enhance security, deliver personalized experiences at scale, and streamline ...

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...